Privacy Policy
Your privacy matters to us
Last updated: January 2, 2026
At Ezz Beauty Ace Cosmetics, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
This policy complies with the Ghana Data Protection Act (Act 843, 2012).
1. Information We Collect
Personal Information You Provide
We collect information you voluntarily provide when you:
- Create an account
- Place an order
- Subscribe to our newsletter
- Contact customer service
- Write a product review
- Participate in promotions
Types of Information Collected
Contact Information
- Full name
- Email address
- Phone number
Account Information
- Username
- Password (encrypted)
- Account preferences
Delivery Information
- Shipping address
- Billing address
- Delivery instructions
Transaction Information
- Order history
- Payment method (not card details)
- Purchase records
Automatically Collected Information
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referring website
2. How We Use Your Information
We use your information for the following purposes:
Order Processing
To process, fulfill, and deliver your orders
Communication
To send order confirmations, updates, and customer service messages
Payment Processing
To process payments securely through Paystack
Service Improvement
To analyze usage and improve our website and services
Marketing
To send promotional emails (with your consent)
Legal Compliance
To comply with legal obligations and protect our rights
3. Data Security
We implement robust security measures to protect your personal information:
SSL Encryption
All data transmitted between your browser and our servers is encrypted using SSL/TLS technology.
Secure Payment Processing
We use Paystack, a PCI DSS Level 1 compliant payment gateway. Your payment card information is never stored on our servers.
Data Access Control
Only authorized personnel have access to personal data, and they are bound by confidentiality agreements.
Regular Security Audits
We conduct regular security assessments to identify and address potential vulnerabilities.
While we implement strong security measures, no method of transmission over the internet is 100% secure. Please use strong passwords and keep your login credentials confidential.
4. Cookies and Tracking
We use cookies and similar technologies to enhance your experience:
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for website functionality (shopping cart, login) | Session |
| Preference Cookies | Remember your settings and preferences | 1 year |
| Analytics Cookies | Help us understand how you use our website | 2 years |
| Marketing Cookies | Track visits for advertising purposes | 1 year |
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
5. Third-Party Services
We may share your information with trusted third parties who assist us in operating our business:
Payment Processor
Paystack - Processes all online payments securely
Delivery Partners
Courier services that deliver your orders
SMS Service
Hubtel - Sends order notifications and updates
Email Service
Email delivery for order confirmations and newsletters
These third parties are contractually obligated to protect your information and use it only for the purposes we specify.
6. Your Rights (Data Protection Act 843)
Under the Ghana Data Protection Act (Act 843, 2012), you have the following rights:
Right to Access
Request a copy of the personal data we hold about you
Right to Rectification
Correct any inaccurate or incomplete information
Right to Erasure
Request deletion of your personal data (subject to legal requirements)
Right to Object
Object to processing of your data for marketing purposes
Right to Portability
Receive your data in a structured, commonly used format
Right to Complain
Lodge a complaint with the Data Protection Commission
To exercise any of these rights, please contact us at privacy@ezzbeauty.com or call 0200000000. We will respond within 30 days.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal, tax, and accounting obligations
- Resolve disputes and enforce our agreements
- Prevent fraud and abuse
Retention Periods
- Account Data: Until account deletion + 1 year
- Order Data: 7 years (tax requirements)
- Marketing Data: Until you unsubscribe + 6 months
- Analytics Data: 2 years
After these periods, data is securely deleted or anonymized.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.
9. International Data Transfers
Your information is stored and processed in Ghana. We do not transfer personal data outside Ghana except when using third-party services like Paystack, which may process data in other countries. These transfers are protected by appropriate safeguards.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending an email notification (for material changes)
Your continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
privacy@ezzbeauty.com
info@ezzbeauty.com
Phone
+233240077329
Mon-Sat: 8:30AM - 8PM
Address
Ezz Beauty Ace Cosmetics
Accra, Ghana
Data Protection Commission Ghana
For complaints or inquiries about data protection:
Website: www.dataprotection.org.gh
Email: info@dataprotection.org.gh