Frequently Asked Questions

Placing an order is simple:

1. Browse our products and add items to your cart
2. Click the shopping cart icon and review your items
3. Click "Proceed to Checkout"
4. Enter your shipping address
5. Choose your payment method (Paystack or Cash on Delivery)
6. Review and confirm your order
7. You'll receive an order confirmation via SMS and email

You can modify your order within 1 hour of placing it by contacting our customer service at +233551315658 or info@ezzbeauty.com. Once your order has been processed for shipping, modifications may not be possible.

Yes, you can cancel your order before it ships. Contact us immediately at +233551315658. If your order has already been shipped, you'll need to follow our returns process once you receive it.

We accept the following payment methods:

• Paystack: Credit/Debit Cards (Visa, Mastercard), Mobile Money (MTN, Vodafone, AirtelTigo)

All online payments are processed securely through Paystack.

Yes! We use Paystack, a PCI DSS compliant payment gateway. Your card details are encrypted and never stored on our servers. All transactions are secure and protected.

Yes! We accept Mobile Money payments through Paystack. You can pay using MTN Mobile Money, Vodafone Cash, or AirtelTigo Money during checkout.

Delivery times vary by location:

• Accra & Tema: 1-2 business days
• Major Cities (Kumasi, Takoradi, etc.): 2-3 business days
• Other Regions: 3-5 business days

Orders placed before 2 PM are processed the same day.

Shipping fees are based on your location

Yes! We deliver to all regions in Ghana. Some remote areas may require additional delivery time.

You can track your order by:

1. Logging into your account and visiting "My Orders"
2. Using our Order Tracking page with your order number

Yes, 100% authentic! We source all our products directly from authorized distributors and manufacturers. Every product comes with authenticity guarantees.

Each product page includes detailed descriptions, ingredients, and usage instructions. You can also:

• Read customer reviews
• Contact our beauty consultants at 0200000000
• Send us a WhatsApp message for personalized recommendations

We occasionally offer samples with purchases. Follow us on social media (@ezzbeauty) for promotions and free sample offers!

If a product is out of stock, you can:

• Join our waitlist to be notified when it's back in stock
• Contact us to check restock dates
• Browse similar products in the same category

Yes, you need to create an account to place orders. This helps us:

• Keep your order history
• Save your shipping addresses
• Send you order updates
• Offer you exclusive deals

Registration is quick and free! Create an account

Click "Forgot Password" on the login page, enter your email, and we'll send you password reset instructions.